Nexolo Privacy Policy

Nexolo (“we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store, disclose, and protect information when you visit Nexolo.net or use our mobile application and related services.

We aim to follow applicable federal privacy and consumer-protection laws and other privacy requirements that apply to our services.

Who we are: Nexolo is operated by Cox and Associates Consulting, LLC (trading as “Nexolo”). Cox and Associates Consulting, LLC is the data controller responsible for the personal information described in this policy.

Legal basis: We process personal information to perform our contract with you (providing your account and the service), for our legitimate interests (security, fraud prevention, improving Nexolo, customer support), with your consent (for example, optional marketing emails or connected accounts, which you can withdraw at any time), and to comply with legal obligations (such as tax and accounting records).

Depending on the features you use, we may collect the following categories of information:

• Information you provide: Such as your name, email address, account details, or information submitted through forms.

• Account information: If account registration is available, information needed to create and manage your account.

• Technical information: Such as IP address, browser type, device type, operating system, and website usage logs.

• Usage information: Such as pages viewed, features used, and interactions with the website or app.

• Communications: Information you provide when contacting customer support or sending us a message.

We will update this section to accurately reflect the information actually collected by Nexolo and its integrated services.

We may use information, where applicable, to:

• Operate, maintain, and improve Nexolo.

• Create and manage user accounts.

• Respond to questions and support requests.

• Provide requested features and services.

• Protect against fraud, abuse, unauthorized access, and security incidents.

• Diagnose technical problems and monitor performance.

• Meet applicable legal obligations.

We will not use personal information for purposes materially different from those disclosed without providing any notice or consent required by law.

Nexolo or its service providers may use cookies, local storage, analytics tools, or similar technologies to operate the website, remember preferences, understand usage, and improve performance.

Where required, we will provide appropriate notice and choices for non-essential tracking technologies.

We may disclose information to:

• Service providers: Companies that support hosting, database storage, authentication, analytics, customer support, or other essential operations.

• Legal authorities: When disclosure is required by law or reasonably necessary to protect rights, safety, or security.

• Business successors: In connection with a merger, acquisition, financing, or transfer of business assets, subject to applicable law.

• Paddle (Merchant of Record): Paddle.com is the Merchant of Record for all Nexolo purchases. We share the information needed with Paddle to sell our products, manage subscriptions, process payments, handle tax compliance and issue invoices. Paddle collects and processes your payment details under its own privacy notice.

• Professional advisers: Lawyers, accountants and auditors where needed to run our business.

We will describe any additional sharing, advertising, or tracking practices that apply to Nexolo. We will not claim that information is never shared or sold unless that statement accurately reflects our practices and applicable legal definitions.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No website, application, or electronic storage system can be guaranteed to be completely secure. We will review our safeguards and address security issues as appropriate.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

You may contact us to request access to, correction of, or deletion of your personal information. We will review and respond to requests in accordance with applicable law. Some information may need to be retained where legally permitted or required.

If Nexolo offers user accounts, we will provide an appropriate account-deletion process consistent with applicable legal requirements and app-store rules.

You can download a copy of your data or permanently delete your account and data on the account deletion & data controls page.

Nexolo is not intended to collect personal information from children under 13 without the notices, parental consent, and other protections required by the Children’s Online Privacy Protection Act (COPPA).

If we learn that we have collected children’s personal information in a manner that violates applicable law, we will take appropriate steps to address it.

If Nexolo is intended for children or knowingly collects their information, additional requirements and procedures may apply.

Nexolo may use third-party services or link to third-party websites. Those services may have their own privacy policies and data practices. We encourage users to review those policies. We are responsible for describing Nexolo’s own practices accurately, including relevant data collection by integrated service providers.

Depending on the services and laws that apply, you may be able to:

• Review or update account information.

• Request deletion of your account or personal information.

• Adjust browser or device privacy settings.

• Opt out of certain optional communications or tracking where offered.

• Contact us with privacy questions or concerns.

Additional rights may be available under applicable state or federal laws.

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. We will update the effective date when changes are made and provide additional notice when required.

For privacy-related questions or requests, contact:

Please do not send passwords, Social Security numbers, payment card details, or other highly sensitive information in an ordinary email.